What forms of payment do you accept?
We accept all major credit cards, as well as Paypal.

How do I cancel an order?
Write us as soon as possible at hello@shopkoshka.com. Once something has shipped, we can no longer cancel and refund an order.

How do I use my promo code?
You can enter your promo code in your shopping cart, just above the checkout button.

Do I need to create an account to shop from you?
You do not! You can check out as a guest during checkout.

Will I fit into a garment listed as one size/free size?
Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model's measurements as a reference.

Shipping

How do I check the status of my order?
Once you log in to your account, you can check the order status page. Alternatively, you can send us an email at hello@shopkoshka.com to check on your order status.

Do you ship to...?
We ship world-wide!

How much is shipping to ... ?
All orders over $140 (~€100/~£90) receive free shipping! For all other orders, shipping within the US is $7, and world-wide shipping is only $10 (~€7.25)! Express shipment options vary in price by destination and can be calculated on the checkout page. For more information, please check our shipping page. 

Something is missing from my order.
Please email us at hello@shopkoshka.com, so we can correct any order error.

About customs fees.
We can not estimate customs costs to countries outside of the US. However, if you are charged customs fees with a Koshka order, please email us a copy of your custom's bill and we will reimburse you. We will also label shipments as gifts if so requested. 

How fast is your shipping?
Shipping within the US generally takes 2-5 business days. Shipping to the EU & UK will generally take 7-10 business days. Shipping to other countries varies. Everything is shipped by airmail and express options are available.

Returns/Exchange

How do I return/exchange?
To return an unworn item, please send us an e-mail and mail the product with an insured shipping service to:

Please return your item(s) to:

Koshka LLC, 
Order#______
155 West Washington Blvd. Ste. # 1110
Los Angeles, CA 90015
USA

Can I return a sale item?
Sale items are final, and can not be returned.

Help

Something won't load.
Please send us an email at hello@shopkoshka.com with a description of the problem and preferably a screen shot of the problem!

Image magnification doesn't work.
The image magnification code will often not work if you have AdBlockers or other "extensions" installed in your browser.

The site won't let me order
Please let us know of the problem at hello@shopkoshka.com -- If you need aditional help ordering, email us the items you'd like to purchase and we can set up a custom order for you.

How do I unsubscribe from your newsletter?
There's an unsubscribe button on the bottom of our newsletter. If you're unable to unsubscribe, please send us an email at hello@shopkoshka.com

Contact

Customer contact.
All customers, please contact us at hello@shopkoshka.com.

Press/Media contact.
For all media relations, please contact us at media@shopkoshka.com

I'm a designer.
Please write us at media@shopkoshka.com