How do I contact you? You can email us at email@example.com
How do I cancel an order? Write us as soon as possible at firstname.lastname@example.org. Once something has shipped, we can no longer cancel and refund an order.
Will I fit into a garment listed as one size/free size? Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model's measurements as a reference.
How do I check the status of my order? Once you log in to your account, you can check the order status page. Alternatively, you can send us an email at Care@shopkoshka.com to check on your order status.
How much is shipping to ... ? All US orders over $140 receive free shipping! All International orders over $200 receive free shipping worldwide. Express shipment options vary in price by destination and can be calculated on the checkout page. For more information, please check our shipping page.
Something is missing from my order. Please email us at email@example.com, so we can correct any order error.
About customs fees. We can not estimate customs costs to countries outside of the US. However, if you are charged customs fees with a Koshka order, please email us a copy of your custom's bill and we will reimburse you. We will also label shipments as gifts if so requested.
How fast is your shipping? Shipping within the US generally takes 2-5 business days. Shipping to the EU & UK will generally take 7-10 business days. Shipping to other countries varies. Everything is shipped by airmail and express options are available.
How do I return/exchange? To return an unworn item, please send us an e-mail and mail the product with an insured shipping service to:
Please return your item(s) to:
932 Wilson St.
Los Angeles, CA 90021
Can I return a sale item? Sale items are final, and can not be returned.The unauthorized return of sale items will result in a 25% re-stocking fee and store credit only..
Something won't load. Please send us an email at firstname.lastname@example.org with a description of the problem and preferably a screen shot of the problem!
The site won't let me order Please let us know of the problem at email@example.com -- If you need additional help ordering, email us the items you'd like to purchase and we can set up a custom order for you.
How do I unsubscribe from your newsletter? There's an unsubscribe button on the bottom of our newsletter. If you're unable to unsubscribe, please send us an email at firstname.lastname@example.org
Customer contact. All general enquiries please contact us at email@example.com.
Press/Media contact. For all media relations, please contact us at firstname.lastname@example.org
I'm a designer. Please write us at email@example.com